Service users being pushed along the promenade on a day out.

Cookies

Our website uses cookies to collect the following information about you: Tracking data on how you use our website (ie pages visited).

It does not include any personally identifying information about you or your location, and all data is collected in an anonymised form.

It does include:

  • If you've visited our site before
  • How long you spend on our site
  • What pages you look at
  • Which site referred you to us
  • The general area of the world you are from
  • Basic details about your device (device type, browser version)

We use this information to help us improve our website by identifying ways in which your experience could be better and to improve your user experience. We will not contact you regarding this data, or use the data to identify you. This information is collated using Google Analytics, and used for remarketing purposes through Google AdWords and other third party services. Google does not share this data with any other entity.

If you do not want this data to be collected by ourselves and Google, you can opt out of all Google Analytics HERE

In addition, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.


Privacy Notice

This notice outlines how Flexible Support Options Ltd uses and protects any personal information about you during your visit to our website and the enquiries process.

When you submit an enquiry, or phone one of the numbers on our website, we will begin processing the personal data that you provide to us. We will also process any personal data that you provide to us during follow-up contact.

If you, or your loved one decide to receive support from FSO Ltd your personal data will be processed in accordance with our service user privacy notice. We will use the information you provide to match you to the appropriate team and suitable support worker

If you enter the recruitment process, your personal data will be processed in accordance with our recruitment and selection policy If you are enquiring about working at FSO Ltd, we will use the information to direct you to the appropriate information about recruitment.

If you have given us permission to contact you by email, we may follow up the initial contact with further emails about receiving support from FSO Ltd or working in within our organisation. This is known as direct marketing. You can ask us to stop sending direct marketing materials at any time.

We will also use the information you supply to generate statistics. These statistics are used internally for management forecasting.

We will share your personal information with the relevant departments within our group, and agencies with statutory powers, such as regulators and the police if required.

We use the provider Microsoft Exchange Online and DeliverySlip Secure Emails which helps us manage our email communications with you. Our email communications is managed by 101 Digital Solutions Ltd Shawfield Road, Carlton Industrial Estate, Barnsley, S71 3HS which has been assessed as being compliant with data protection legislation.

Lawful basis for processing

Your consent is our lawful basis for processing personal data gathered through enquiries. You can withdraw your consent at any time by unsubscribing directly on direct marketing emails, by contacting the Administrator at FSO Ltd via email admin-ne@flexiblesupportoptions.co.uk or by calling our head office on 0191 2587254. If you withdraw your consent, your information will be removed from our marketing lists and you will receive no further communications from us.

Automated decision-making

Flexible Support Options Ltd do not undertake any automated decision-making. Managers and Senior Managers will always make decisions that may impact individuals.

How long we keep information

Your enquiry will stay live on our system until it is resolved because you have told us that you no longer wish to hear from us, you (or your relative) has moved into one of our homes or you have entered the recruitment process. We will only keep statistical information that does not identify you indefinitely.

Your rights

You have certain rights over your information. These are:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • rights in relation to automated decision making and profiling.

You can find out more about your rights at the ICO website via this link https://bit.ly/2o4ai4c